As part of Zahid Group’s ongoing commitment to Digital Transformation, the Digital Solutions Division (DSD) is pleased to announce the upgrade of its legacy Helpdesk system to a more advanced solution. This new system incorporates cutting-edge features to streamline and enhance the support processes.
New Features Include:
• Incident Management
• Service Management
• Change Management
• Solution Management
• Asset Management
Enhanced Capabilities:
• Automation
• Auto Assign
• Mobile App Access
• Reports and Dashboards
Implementation Timeline:
• April 2024: Go-Live with Incident & Service Management for Sister Companies
• June 2024: Go-Live with Incident & Service Management for CMD & CVD
• August 2024: Go-Live with All Other Features for DSD
DSD is excited about the enhanced functionalities and efficiencies this upgrade will bring to the group’s operations. Stay tuned for more details and training opportunities in transitioning to this new system.
