CMD Achieves Gold Status in 2021 for Service Excellence Performance

With the continued support of the Construction Machinery Division’s (CMD) Service Team, Zahid Tractor is proud to announce its achievement of ‘Gold’ status for both Q2 and Q3 in 2021 through the introduction of new initiatives and improvements.
The CAT Service Excellence Performance (SEP) is a globally recognized dealership accreditation which is assessed through four levels of award: Gold, Silver, Bronze and Non-Scoring. The SEP currently has a structured focus on new metrics and attributes introduced in 2020 on key categories of the Service Operations. The categories fall into four evaluations: Safety & Quality, Customer Experience, Enabling Services Growth and Operational Excellence.