The Cat Certified Rebuild Program (CCR) offers customer a chance to breathe a second life into their machines. The machine is stripped completely and rebuilt using a combination of new, reman and reconditioned parts in line with Cat’s global standards of quality. A certified rebuilt machine is delivered to the customer with a new serial number and a factory backed warranty.
Our largest underground mining customer, who is no stranger to our rebuild programs, had an accident on site; where one of the tunnels collapsed on their Cat R1600 underground wheel loader. Instead of writing off the machine, we assessed the machine and worked with our client to have a successful CCR. The machine was received in our certified Rebuild Workshop and underwent a rebuild with over 4,000 labor hours going into it and 5,180 parts replaced or reconditioned.
The major challenge on this specific rebuild was having it carried out during the COVID-19 pandemic, where the country was under curfews and lockdowns. Our operations, and teams continued to work through exceptional times, challenges, maintaining the added safety measures to deliver the machine back on time and within the agreed schedule.
The machine was tested, delivered back to site and is in full production. With another satisfied customer, this is the challenge our team at Zahid is known to step up to, it’s what differentiates us and drives our values directly to our partners and customers.